This Privacy Policy explains how Clean Oasis processes personal data in connection with its website, enquiries, quotations, bookings, and cleaning services in Malaysia.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or restriction of certain processing. You may also object to processing in limited circumstances or ask us to delete data that is no longer required.
To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We will review the request and respond within a reasonable period, taking into account legal requirements and the complexity of the matter.
We retain personal data for the period needed to handle enquiries, complete bookings, manage service records, meet accounting obligations, resolve disputes, and comply with applicable law. When data is no longer required, we delete it or de-identify it where appropriate.
When this policy is updated, the revised version will apply from the stated effective date. If a change is material, we will take reasonable steps to make the update visible on the website or through another suitable notice method.
We may collect identification and contact details, property and access information, booking preferences, service scope details, payment-related records, and communications you send to us. Where relevant, we may also process condition photos provided for quotation or service planning.
We receive data when you contact us by phone, email, or contact form, when you request a quote or appointment, when you share property details or access instructions, and when you provide information during or after a cleaning visit. Some technical data may be generated automatically when you use the website.
Our website may use essential cookies to support navigation and security, functional cookies to remember basic preferences, and analytics cookies to understand site use. Cookie use is kept to what is reasonably necessary for website operation and service administration.
You can manage cookies through your browser controls and, where available, through on-site preference tools. Blocking certain cookies may affect form submission, session handling, or other basic website functions.
We use personal data to respond to enquiries, assess property condition and service scope, prepare custom quotes, confirm appointments and access arrangements, carry out cleaning services, manage handover communication, process payments, maintain records, support website functionality, and meet legal or accounting obligations.
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational vendors that support booking, administration, or recordkeeping. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with law, court orders, lawful requests from authorities, or to protect our rights, customers, staff, or property. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
